Refund policy
RETURNS & REFUNDS
At Danuré Beauty, we want you to feel confident and cared for with every purchase. If something isn’t quite right with your order, we’re here to help.
Please read our Returns & Refunds Policy below before requesting a return.
14-Day Right of Withdrawal
If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without providing a reason.
To exercise your right of withdrawal, please contact us within the 14-day period and clearly inform us that you wish to withdraw from your purchase.
To be eligible for a return, the product must be in its original condition, unused and, where applicable, unopened with all original seals and protective packaging intact.
Please do not send any products back before contacting us and receiving return instructions.
Beauty & Personal Care Products
For health, hygiene and safety reasons, certain beauty and personal care products cannot be returned once their protective seal or hygienic packaging has been opened or broken.
If a product is supplied with a hygiene seal and that seal remains intact, your statutory right of withdrawal may still apply.
Products that have been opened, used, tested or otherwise altered after delivery cannot be returned where the applicable hygiene exception applies.
This restriction does not affect your rights if a product is faulty, damaged, defective or incorrect.
How to Request a Return
To request a return, please contact Danuré Beauty within the applicable return period.
Please include:
- your full name;
- your order number;
- the product(s) you wish to return;
- the reason for contacting us; and
- photographs where relevant, particularly if an item has arrived damaged or defective.
Once your request has been reviewed, we will provide you with the appropriate return instructions.
Please do not return products without contacting us first.
Return Shipping
If you exercise your right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the product unless we explicitly state otherwise.
The product must be packaged securely to prevent damage during transit.
If your order is faulty, damaged or incorrect, please contact us before returning anything. We will provide further instructions and, where required by applicable consumer law, cover the appropriate return or replacement costs.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your order arrives damaged, defective, or you receive an incorrect product, contact Danuré Beauty as soon as possible so that we can investigate and resolve the issue.
Please provide your order number and clear photographs of both the affected product and, where relevant, the shipping packaging.
Depending on the circumstances, we may offer an appropriate solution such as a replacement, refund or another remedy available under applicable consumer law.
Please do not dispose of the damaged product or its packaging until we have reviewed your claim.
Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact Danuré Beauty so that we can investigate the shipment.
Please provide your order number and confirm the delivery address used when placing your order.
If the carrier confirms that the parcel has been lost, we will work with our fulfilment and delivery partners to determine the appropriate solution.
Failed or Undeliverable Deliveries
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If a parcel cannot be delivered because of an incorrect or incomplete address, failure to collect the parcel, or another circumstance attributable to the recipient, additional shipping charges may apply if the order needs to be shipped again.
If your parcel has been returned to the fulfilment centre, please contact us so that we can review the available options.
Refunds
Once an eligible return has been received and inspected, we will notify you about the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that your bank, card provider or payment service may require additional processing time before the refund appears in your account.
Where required by applicable consumer law, refunds will be processed within the legally prescribed timeframe.
Exchanges
We do not currently offer direct product exchanges.
If you would like a different eligible product, please contact us regarding the original item. Where a return is permitted, you can return the eligible product and place a new order separately.
This does not limit your rights where a product is faulty, damaged or incorrect.
Cancellations
We begin processing orders as quickly as possible after they are placed.
If you wish to cancel or modify an order, please contact us immediately. We cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.
Your statutory consumer rights remain unaffected.
Sale Items & Promotional Offers
Products purchased on sale, with a promotional discount, or using a gift card are not eligible for returns or exchanges under our voluntary return policy.
This does not affect any statutory rights you may have under applicable consumer protection law, including the right of withdrawal where legally applicable and your rights in relation to faulty, damaged or incorrect products.
Where a refund is legally required for an order paid wholly or partially with a gift card, the applicable amount will be refunded in accordance with the original payment method and applicable law.
Your Consumer Rights
Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under applicable consumer protection law.
Customers within the European Union may have additional statutory rights, including rights relating to faulty or non-conforming goods.
Need Help?
If you have any questions about a return, refund, damaged item or delivery issue, please contact us before sending anything back.
Danuré Beauty Customer Care
Email: danurebeauty@gmail.com
Please include your order number whenever contacting us about an existing order.
We’re here to help and will do our best to make things right.